{"store":{"baseInfo":{"podcastTitle":"The Psychology of Criminal and Antisocial Behaviour","slug":"psychcrim","podcastDescription":"At The Psychology of Criminal and Antisocial Behaviour Podcast we do things a little differently. While other crime podcasts examine cases, we examine the “mechanics” behind criminal and antisocial behaviour. While cases will certainly be discussed, these will not be the central focus of our show. Rather than talking about what someone did, we will tell you why. Our audience is therefore anyone who is interested in a deep-dive into why criminals and victims do what they do.\n\nSo join our hosts, Criminologist Dr. Wayne Petherick and Clinical Psychologist Dr. Grant Sinnamon for our weekly episodes.\n\nYou can become a podcast patron by going to http://psychcrim.podbean.com and clicking the Become a Patron button.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/18584224/Logo_for_Distribution_9cua4q.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/18584224/Logo_for_Distribution_9cua4q_1200x628.jpg?s=2ace0f6103c0ad07a3d15444876416d4&e=jpg","podcastUrl":"https://psychcrim.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/psychcrim/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pu/pbblog-by5cr-11b92a0","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":74,"gmtAdjustment":"GMT+10:00","useDaylightTime":0,"value":10,"text":"(GMT+10:00) Brisbane","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":null},"podcastDownloads":null,"totalEpisodes":43,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"WP","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-by5cr-11b92a0-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-psychology-of-criminal-and-antisocial-behaviour/id1745018023","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fpsychcrim.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog18584224%26podcastIdTag%3Dby5cr&dfl=https%3A%2F%2Fpsychcrim.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/4zi5YteI1LOGzDjDuyR5Fw","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/d5673ad2-c197-49b9-9d16-0f022f94b3e6","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/174401117","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/3573100","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null},{"name":"Listen Notes","link":"https://www.listennotes.com/podcasts/the-psychology-of-criminal-and-antisocial-owpfuRxjTtE/","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/ListenNotes.png","title":null},{"name":"Samsung","link":null,"image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Samsung.png","title":"Search the podcast title on Samsung Podcast app."},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/the-psychology-of-criminal-and-5720176","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Avenir"},{"id":"SecondaryFont","val":"Avenir"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"HomeHeaderBackgroundColor","val":"#000000"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#171717"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/KkXPl3HYAfpw","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-w3xGAGCqgu83","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer2"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2024 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"psychcrimpodcast","twitter_username":"","instagram_username":"psychcrimpodcast","youtube_username":"","linkedin_username":""}}],"customize-container1":[{"id":"ComponentText-41a8484b-c267-79a1-b329-63e9bfe1c477","val":{"ComponentFontColor":"#dfdfdf","ComponentBackgroundColor":"#1a1a1a","ComponentContent":"

$\"blackx340.jpg\"$

"}},{"id":"ComponentImageText-a7d8e5df-a9bb-4a08-d86a-83e4b0ed15a6","val":{"ComponentFontColor":"#dfdfdf","ComponentBackgroundColor":"#1a1a1a","ComponentImage":"/assets/customize-component1.png","ComponentContent":"

Seminars and Professional Development

If you are looking for our seminars and professional development content when it becomes available, click here.

"}}],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://psychcrim.podbean.com","apiCommonParams":{"t":"67263b8e","clientSignature":"a9a681aced0e163b81316a14d176d5e9","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb23588189-8tfch","episode":{"id":"pb23588189","idTag":"8tfch","title":"Episode 23 Customer Aggression","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/18584224/Logo_for_Distribution_9cua4q_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/18584224/Logo_for_Distribution_9cua4q_1200x628.jpg?s=2ace0f6103c0ad07a3d15444876416d4&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/18584224/Logo_for_Distribution_9cua4q.jpg","previewContent":null,"content":"

Wayne and Grant talk about customer aggression and the me-you-us approach to dealing with aggressive customers.

","publishTimestamp":1722036053,"duration":2789,"mediaUrl":"https://mcdn.podbean.com/mf/web/sdkqytqur9baeri7/Episode_23_Customer_Aggressionap15j.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-8tfch-167ed5d","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-8tfch-167ed5d","transcriptUrl":null,"permalink":"/e/episode-23-customer-aggression/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB167ED5D8TFCH","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":218,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-8tfch-167ed5d","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb23588189","idTag":"8tfch","title":"Episode 23 Customer Aggression","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/18584224/Logo_for_Distribution_9cua4q_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/18584224/Logo_for_Distribution_9cua4q_1200x628.jpg?s=2ace0f6103c0ad07a3d15444876416d4&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/18584224/Logo_for_Distribution_9cua4q.jpg","previewContent":null,"content":"

Wayne and Grant talk about customer aggression and the me-you-us approach to dealing with aggressive customers.

Episode 23 Customer Aggression

Comments (0)